Contact center firms warned vs giving unsustainable salary rates

Contact center firms are warned against granting unsustainable salary rates to workers as this would only discourage companies to outsource here and put the domestic jobs generation in peril.

This warning came from Senator Mar Roxas, the father of the call center industry, in a keynote speech at yesterday’s opening of the Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2009.

“We should not price ourselves out of the market because if we give the reputation that we are no longer providing value for money proposition then investors will stop coming here and put hundreds of jobs in peril,” Roxas told the conference packed with industry players and actitioners.

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