NTC admits failure to act on cellphone complaints

MANILA, Philippines – The National Telecommunications Commission (NTC), which sets cellphone rates, admitted that it failed to act on complaints submitted by mobile phone subscribers.

The agency has been prevented from setting the expiration and duration of cellphone loads, among other rules, after a Quezon City court order temporarily disallowed the implementation of its guidelines, an NTC official said during a Senate hearing on Tuesday.

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