BPOs’ new requirement: Managerial talent

“We need management talent for us to continue to grow,” Danilo L. Reyes, Sitel Philippines president, said yesterday in a forum at the Ateneo Professional Schools in Makati. “There is a big need as far as management training is concerned … Some of the next wave cities are not growing as fast as they should because of the lack of management training,” Mr. Reyes said.

About 10,000 of the nearly 400,000 employed in the BPO industry are managers, Mr. Reyes said.

If the BPO sector meets growth targets amid the crisis, partnership between the industry and the academe will be more vital to ensure that top-level positions are filled, he said.

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