Arroyo opens call center in Makati

MANILA, Philippines — President Gloria Macapagal-Arroyo opened a new business process outsourcing (BPO) center in Makati City on Monday, underscoring the health of the sector amid the global recession.

The facility, owned by Startek Inc., is the listed American firm’s first contact center overseas. Company officials said they chose the Philippines over other BPO hubs such as India because of the “flexible” and “well-educated” English-speaking work force here.

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