Executives cite need to find RP’s BPO strengths

MANILA, Philippines — As competition heats up in the business process outsourcing (BPO) industry, the country needs to focus on its strengths to stay afloat.

The Philippines has evidently emerged as a destination for BPO firms. Inevitably, however, other parts of the world like Latin America, China, Malaysia and even Vietnam are looking to follow the footsteps of outsourcing pioneer India.

Asked about competition during Thursday’s e-Services briefing, industry executives see the need to take action in order for the Philippines to stay competitive

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