Bringing BPOs to the countryside

THE GROWTH of business process outsourcing (BPO) sector in the country was estimated at 40-50 percent yearly.

The Philippines has become a popular choice for BPOs because of our highly skilled, educated and English-speaking manpower with high level of customer relations capabilities.

The BPO industry is expanding beyond its traditional coverage and the expansion had into this business myriad of players and stakeholders. The sector, which used to consist mostly of big American and Filipino companies operating thousands of seats, is now seeing the entry of small and mid-sized home grown call centers with less than a hundred seats.

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